Lock changes for landlords

Lock changes for landlords

If you own a holiday let property, you should be well aware of the new fire regulations that suddenly hit last summer. I know many of you have been spending all your profits to ensure your properties are up to scratch for the coming season.

But what about long term lets?

Well, if you read the fire risk assessment that has to be carried out by holiday let owners, it states “any property you pay to stay in.”  If that doesn’t already mean long term lets, then it certainly will if the government of the day decides that the measures taking place with holiday lets are a success. After all, the more they make you spend, the more they get in tax.

If you own properties that you let out to tenants, then it might be an idea to get ahead of the curve. Locks are being changed all the time through abuse, lost keys, evicted tenants, etc. What better time than now to make sure that the new locks going in are keyless escape versions. In the event of a fire, your tenants can get out quickly without having to find keys in a panic situation?

AC Locksmiths Norfolk can change your locks for you, We will ensure that all replacements are kite marked products, so all insurances will be valid.

Thumb turn exit lock

But while thumb turn (escape) locks are great for getting out easily, they can be a reduction in your security. There are tools that can go in through letterboxes and rotate the inner thumb turns, it is important to consider options to cancel this short fall. Letter catching cages are a great remedy to this, or mounting a post box outside your house, while disabling any door positioned letter plates is even better.

Letter cage

Changes are coming. I have spoken to several holiday let owners who have changed locks recently, only to have to change them again in light of the new legislation. It’s worth thinking about being ready for the inevitable.

Any questions regarding the above, please do not hesitate to contact me through any of my contact methods. https://www.ac-locksmiths-norfolk.co.uk/contact-us-here/

Thanks for reading.

admin March 16, 2024

Fire risk assessments for property businesses / Holiday let property locks / Long term let properties /

Landlord lock law change

Landlord lock law change:

I have just been reading through the Home Office Document: ‘A guide to making your small paying-guest-accommodation safe from fire.’ A guide to compliance with fire safety law for those responsible for safety in small paying-guest-accommodation’

You can find the document here

Note this says fire safety law and therefore is the legal requirement of all landlords, certainly for those with holiday lets. I would argue long term tenants are also paying guests as they have no right to remain when a landlord decides they want their property back for any reason.

Speaking to a letting agency recently, I have also discovered that it will be expected of all landlords to read the document and comply with all points mentioned. You won’t always get a risk assessor to check things for you. You, as the landlord are entirely responsible should a fire break out. It is quite heavy reading and most of it is obvious, but it is my job to point out relevant issues to my own line of work.

In section 6, there is this statement:

‘Exit doors, such as the front or back door, should always be easy to unlock and must not need a key to unlock them from the inside. A simple latch or thumb turn is usually good enough. However, you may need to consider whether all guests are able to open these doors. A simple single action turn handle or lever will often be more appropriate.’

This means you must have a lock with a thumb turn on the inside. Something like this:

Thumb turn euro cylinder - Landlord lock law change

On all upvc type doors, this is simply a matter of changing the cylinder. On doors with mortice (often called ‘Chubb’ type) locks, you will need to change the lock, handles and purchase a cylinder. And while thumb turns are great for fire escapes, they do pose a security risk as it is possible with certain tools to go in through the letterbox and rotate the thumb turn to gain access. Therefore any locks with thumb turns on a door with a letter plate, should also purchase a letter plate guard to alleviate this problem.

The point is repeated on the checklist included in the document: ‘Are frequent checks carried out to ensure exit routes are kept clear and fire exits remain easily openable?’

That is your prompt to make sure no one can lock a door, remove the key and then be unable to get out while panicking in a fire.

October the 1st is the current date for this to become law over advice.

If you have your work done through AC Locksmiths Norfolk, you can expect to pay £55 for a kite marked thumb turn euro cylinder. These can be brass/gold, chrome, polished chrome, dual finish, black or white. An average of £50 to replace your mortice lock with a mortice euro lock case. Handles start at £25 but average at £45. More ornate handles such as wrought iron up to £200. In all cases, a labour fee of £75 is payable. (All prices correct at time of writing, but please get binding quote at measuring stage). In almost all instances, a measuring visit will be required. This is free to all properties within a half hour drive of Holt, Norfolk.

Should you have any questions regarding the above information, please do not hesitate to contact me; 07846643176

Thanks for reading.

admin July 17, 2023

Fire exit safety for landlords / Fire exits / Landlord legal requirements / Laws for landlord locks / Thumb turn locks /

Landlords and Copied Keys

Just a very brief blog here for landlords, particularly of holiday lets, and about copying keys.

You may get two or three keys with your new lock. If you have any more cut (one for the letting agency, one for the cleaner, etc), then please ensure you personally keep an original and the tenants use an original. Far too often I am seeing locks break because poor cut copies wear the inner levers/pins and suddenly, you are left with new customers having to use back doors because they cannot get in or out via the front.

Customers who jiggle the keys to unlock the door will forget to mention it to the letting agents. Cleaners who know the ‘Knack’ won’t even think about it. Test your doors on a regular basis. If the locks are not running as smooth with the door closed as they do with the door open, then get them looked at before a customer complains and demands money back. And when you are ordering new locks, order extra keys at the same time, insisting on genuinely branded keys. It might cost a little more, but will give you peace of mind, because the extra keys bought with the lock will be covered by the guarantee. Using keys cut elsewhere will invalidate the guarantee.

If you have any questions regarding the above, please get in touch via any of the methods on my contacts page.

Thanks for reading.

admin March 29, 2019

Copied keys problems / Holiday let lock issues /

Rental & holiday home locks

Just recently, I was called to a holiday let property at midnight because the lock had failed and the holiday makers were unable to get in. By the time I got there, the property owner had also arrived and there was an atmosphere you could have cut with a knife. It was cold, dark and wet. The holiday makers wanted to get in from a night out, the owner had been in bed and both were insinuating it was the others’ fault that the key was not working. Luckily, I was able to jiggle the key and get them all into the house quickly. But the lock was old and both keys were having problems, so I showed the landlord as discreetly as possible it was her problem and got that lock changed as fast as possible in order to get away from the tension that was growing with every minute.

A C Locksmiths Norfolk

The landlord had made several mistakes:

Firstly, she had let a lock get too old. The industry recommends that you change your locks every five years as standard. Of course, in the home, we hardly even think of changing our locks until they go wrong, but as another recent customer told me, she got her locks changed because her teenage son kept hiding keys in the garden so his friends could let themselves in when they wanted! He then forgot where he would hide them and she thought he might have lost around seven keys and even had more cut that she didn’t know about. With a holiday let home, you should be more vigilant with locks. Especially near the coast where they get weather beaten and corrode more quickly. Also, we trust our houses to strangers. How do we know none of them are making copies to return in a year or two to break in when other holiday makers are out? For security and peace of mind, it is good practice to get into the habit of changing the locks on a holiday let yearly. If you do it in late March, you won’t even notice the cost because it’s tax deductible. You have nothing to lose.

The second mistake was giving customers copy keys: locks come with two or three keys as standard. Always keep one key to have for emergency copy purposes. The others should be for the use of customers. They will be the ones using the lock the most. If you damage a lock using inferior cut keys, you have no come back on guarantees. If you have cleaners and/or management companies looking after your property, they should be using the copies because they only usually need to go in once a week on change over day. But the keys that are used the most should always be the originals. As a side note, in my experience, the worst key copiers are chain stores. Support your local cobbler/engraver as they usually do a much better job. But most of the time, even the local key cutters will only stock non-original brand key blanks. Customers don’t want to pay for the branded keys. But branded keys last longer and work better with the locks. If you have a Yale lock, you want a key that also has Yale written on it, not JMA or worse still, no marks at all. The absolute best thing you can do is to order all the keys you need when you talk to your locksmith about fitting a new lock. Remember, it’s a business expense, so you might as well get something for your money rather than lose it to the tax man.

Holiday let owners know the peace of mind that comes with having customers who come back year after year or recommend their property to others. It’s a lot better than having to refund a customer because of something that could easily have been avoided. And unfortunately, you can’t rely on the cleaners/management company to notice. The cleaners quickly get used to locks that need a knack (they need changing quickly) and the management companies don’t want to keep hassling you for jobs that require expenses, especially if they have to pay the trader and then wait for you to pay them. A good holiday let owner will have a locksmith go in and look at all their doors and windows, either at the start or end of the season. UPVC doors might need adjusting, wooden doors might have swollen or as was the case with some doors this dry summer, contracted to a point of the locks being unusable. Mechanisms should be oiled twice a year (when clocks go forward and back is a good habit to get into) and handles might have lost their spring. A door and lock might seem like a boring thing, but it is your customer’s first point of contact with your house. They won’t notice if it all runs smoothly, but if it looks shabby or is a bit stiff, that sets the tone for more things to find wrong, whether they know it or not.

For property owners of longer lease homes, you really should be changing the locks between tenants. No matter how good your outgoing tenant s may have been, you simply don’t know how many copies of keys they have had made. Scarily I’ve seen it a number of times when people buy homes for themselves, and later discover the old owner letting themselves in. Again, as this is a business expense, there is nothing to stop you installing new locks. And better you do it rather than the tenant. At least you can use the same locksmith every time who will usually use the same brands so your door is not being weakened by different sized locks needing ever bigger holes in the door.

As a tenant, you are well within your rights to demand that your new landlord provide new locks with original cut keys. Any additional keys should be discussed with the landlord because if you get bad cut copies, the lock becomes your problem.

If you have any questions regarding the above information, please don’t hesitate to get in touch using any of the methods on my contacts page.

Thanks for reading

admin November 23, 2018

Changing the locks / Holiday homes / Rental homes /

Holiday Home Security and Lock Maintenance

Lock maintenance

The summer season is well and truly over as the sky turns grey and the cold, wet weather moves in. If you have a holiday home that you let out during the summer months, now is the perfect time to review the condition of your locks and security.

Holiday home security
In my job I see holiday homes catering for all budgets, from basic amenities, to home from home comfort with installed luxuries like internet connection and satellite TV. But no matter what the level you are offering, it is always embarrassing when your customer’s holiday is set back by problems with the locks, and they find themselves locked out (or in some cases, locked in) because the locks have not been maintained properly.

Most property service companies are reactionary, so even though the problem will be resolved, it can still lead to you having to refund a customer and can even mean you have to cancel bookings, which has the knock on effect of possibly losing you recommendation business in the future. While maintenance is not an absolute guarantee that nothing will go wrong, you can at least rest in the knowledge you have done all you can to give your customers a hassle free holiday, and you not wasting time chasing property managers to get the job done.

Holiday homes with multi-point locking systems on their doors are probably the most likely to create problems, particularly if they are near the sea. Moisture creates rust, especially when these mechanisms are set into wooden doors and customers slam doors or leave them open to blow in the wind. These doors should have a service at least once a year, but preferably at the start and end of high season.

Yale locks seem to cause no end of problems with people managing to deadlock the door while it is open and then slam the door, effectively locking them in unless someone unlocks the door from the outside. Standard Yale type locks should be replaced with BSI3621 models to avoid this and other problems.

Mortice locks can throw up a problem where a part inside slips and it becomes impossible to insert the key. These locks should be checked by removing from the door and checking the tightness of the screws as wooden door expansion and contraction can loosen these screws.

These are just some of the problems to be avoided. There are many more. But the good news is that you can guard against all this for free. The cost of routine maintenance carried out by a professional locksmith is a business expense and therefore can be claimed as part of your expenses when submitting tax returns, effectively making the work free.

AC Locksmiths is ready to take on regular contract work to maintain the locks of your holiday home. I can liaise with your letting company to coincide maintenance with changeover periods and help prevent the problem that can mean your customers demand their money back. Should you require any more information on the above subjects, please contact via any of the methods listed on the contacts page.

Thanks for reading.

admin October 22, 2015

Holiday home security / Home maintenance / Lock maintenance / Rented property /

Rented properties with sub-standard locks.

Rented properties with sub-standard locks. 

Last night I was called to replace a lock because the old one had failed. Both the landlord and tenant of the property were present which made life convenient when showing them that the old lock did not meet insurance standards. So, had the lock not failed, and at some point the property became another burglary statistic, the insurance company would not have had to pay out. If you are a tenant renting a property, make sure your landlord has insurance rated locks in place. If you don’t know what to look for, call a professional. Any decent locksmith will check for you free of charge or at least go through the signs with you over the phone. If you are a landlord, put insurance standard locks to all final exit doors of your properties and then use that as a selling point. It should be tax deductible, so why not do it?

Benefits of the three main types of lock at insurance standard (Or BS3621):-

  • On a wooden door, you normally have a Night latch (Yale) type lock and/or a mortice (Chubb) lock. There are many brands but Yale and Chubb seem to be the ones people use most. Night latch; If you cannot see a kite mark, then it either needs replacing or there should be another lock on the door that does have a kite mark. A BS3621 rated Night latch will have a protective surround to the key hole, which when fitted correctly, will be reinforced by additional screws set into the inside of the door. This surround makes attack by drilling a lot harder. It has more pins than the standard cylinders making it a lot harder to pick and ‘bump’. It also automatically deadlocks when the door is closed, making sure nothing can be slipped between the door and frame to open it that way. They can also have a key operation on the inside, which means if a burglar breaks in through a window, he cannot carry anything out the easy way through your door (although whenever you lock it from the inside, you should be sure where the key is in case of fire). There is also a push button snib, which, while not an insurance requirement, does have its advantages as readers of previous blogs will be aware.
  • The mortice lock; These are the ones I find to be most lacking on rented properties. If you look at the lock where it sits in the leading edge of the door, the absolute minimum requirement is that it is a five lever lock and it will usually say so. Sometimes the locks are so old and dirty, it is hard to see. Ideally it will have a kite mark which will bring it up to insurance standards. But beware, because I have come across a couple of instances where the faceplate of a five lever lock has been put on a lesser model. If anything looks mis-matched, then investigate further. If you remove the lock from your door, a genuine BS3621 will reveal the following features – The bolt itself will have some sort of anti-saw feature. This may either be rollers running through it or a compound designed to stick to a hack-saw blade (you can tell this by the bolt having alternate layers of metal and black material. You will also find an extra thickness of metal. This is an anti-drill plate that hinders even the best drill bits. Around the top of the key hole you will find a tube that goes through the lock. This is called an anti-pick curtain that prevents lock picks being used. Also inside they have ‘traps’ that also hinder anyone trying to manipulate the levers. In the break ins I have attended where these locks were fitted, the door and frame have always failed before the lock and that is why they are so good.
  • UPVC doors and ‘composite’ doors usually have a Euro cylinder lock. For those who have not read my previous blogs, despite all the hooks, rollers and shoot bolts that go with these doors, it has been demonstrated by the BBC and West Yorkshire police that if you have a standard Euro cylinder lock barrel on these doors, then an intruder can get into your home in just 39 seconds with no power tools at all. That’s less time than it takes some people who have keys, to get in after a night out! It is here that you need to check your insurance policy carefully because BS3621 rated cylinders have only been around for a short time. If your insurance states a five lever lock, it is NOT referring to the amount of hooks and bolts and rollers on a UPVC door. Five levers is regarding a mortice lock. (See above). But if your insurance states BS3621 on all final exit doors then each lock must at the very least display a kite mark and for these locks you will see it just below the key hole. The standard cylinders are held in by a single screw and the metal around them is very thin, making them easy to snap if you know what to do. So, even if your insurance does not require BS3621, you should change these locks as a matter of personal piece of mind.But even within these locks there are various levels of strength. The ones I prefer to use have the top ranking and I have yet to see them in the shops. I use them for the following reasons. The easiest way to get past the standard style of Euro cylinder is to snap it (possible with the correct tools) and even the so called ‘anti-snap’ products have been shown to break if enough force is applied  – remember the burglar is not worried about damage to the door itself. While the anti-pick and anti-drill features of the kite marked euro-cylinders are better than the standard, the lock I use has a dimpled key and this design makes everything harder. It also prevents ‘bumping’ and therefore just about every type of attack the burglar employs is rendered almost useless. I say almost useless because at the end of the day, a very determined burglar will always find a way in, but they know as soon as they see this lock it going to be hassle and therefore are more likely to move on to the next easier target.

Away from insurance issues, if you have a UPVC door that only has rollers to engage when you lift the handles, then this also needs looking at. Rollers can be popped out of position by someone who knows how, so upgrading to a mechanism that has hooks or good size bolts is also something that should be considered.

If you would like to discuss any of information contained in this blog, please call or email. You can find all our details on the contacts page.

Thanks for reading.

admin February 26, 2014

Crime prevention / insurance standard locks / Rented property /