Lockdown key thoughts

Lockdown key thoughts on home security
Lockdown key thoughts
Lockdown key thoughts – As we enter another lockdown, home security might not be at the forefront of your mind, but be aware; Just yesterday, the delivery person for Amazon left two packages at my front door without so much as a knock or ring of the doorbell (four people in the house and no one heard a thing). Lockdown means we move to even more to on-line shopping and, despite the rules to have us stay at home, we are still doing school runs, grocery shopping and personal exercise. A package openly sat outside your front door may be enticing to an opportunist to make a quick grab. Please keep on top of your orders and if you can’t be in, talk to a neighbour to at least keep an eye out for the delivery. Don’t think asking the delivery driver to put the package in your unlocked shed is a good idea either. Sheds are one of the first places burglars look because the security is often extremely poor. Look in your local community paper for the police reports, sheds are often on the reports, with tools be stolen to make a quick turnaround at boot fairs, etc. Plus whatever other goodies you may have there.

The other place we do not secure enough is our garage. So many garages can be popped open with a single tool. And the locks are rarely difficult to pick for someone with a little time. We store so much in our garages these days, it hardly makes sense for the burglar to even bother with the house itself. Investing in a good garage door defender can make a huge difference. If you have lots of stuff in your garage, you should talk to your local locksmith today about better garage security.

CCTV is becoming ever more important for home security. A smart door cam will capture anyone approaching your front door whether they ring the bell or not. And if you are out, you can talk to the delivery person and tell them exactly where to put your package. HD, wireless smart cameras upload directly to the cloud, meaning no one can break in and then steal your recording device. They might not stop the thief but a combination of visible deterrents and smaller hidden cameras will get an image the police can use to convict the intruder.

Smart products continue to be ever more popular, but security and smart locks in the UK are a minefield. While most smart locks on the market may be fine for standards in countries like the USA, here in the UK our insurance quite rightly insists on locking and security products having a British Standard (BS) 3621 rating to show it has been tested against all the main attacks burglars use. Most smart locks do not reach this level and therefore buying a smart device without professional guidance may actually be making your security worse. That being said, there are now some excellent products for owners of second homes or holiday lets with limited access control that allows you to control who can access your property and when without the need for multiple keys or requiring guests to meet someone before they can start enjoying their holidays. As this is a tax deductible cost, there is nothing to stop you making sure your guests/traders/cleaners, etc have Covid safe entry to your property. If your local locksmith is not up to date with ways to do this, please message me and I can guide you to some excellent products.

Even safes are now going smart, with biometric options and attractive slim wall mounted safes that can be positioned at a level where people can get to them easily without having to get down low every time you want something. Many burglaries are facilitated by keys being left in the vicinity of the front door where they can be fished through the letter box. Having a wall mounted digital safe holding keys and a few other essentials, will cut down your chances of being attacked.

Smart alarm systems are more than just alerts that your home has been attacked. They can be tailored to incorporate smoke alarms, CO2 detectors and panic buttons. If you have an elderly relative and they have a fall, pressing a button on a remote around their neck auto dials pre-stored numbers until one picks up. They can then talk to you through the system, allowing you to asses the seriousness of the problem and decide on what action to take.

Home security is about looking more secure than your neighbours. If the burglar can see you are a harder target, they will seek easier pickings elsewhere. The cylinder of a traditional nightlatch (often called a “Yale”) and the cylinder of most UPVC doors can be picked in seconds by someone who is skilled enough. These locks are like magnets to the potential intruder, because they know the other ways to bypass these locks as well. Swapping these locks for visibly different anti-pick locks show the potential burglar that you mean business with your home security.

These are the standard barrels:

Nightlatch:

UPVC door barrel (Euro cylinder):

standard lock

And now the visibly different, better nightlatch barrel:

And kite marked Euro cylinder:

Kite marked lock AC Locksmiths

There are some kite marked products that still employ the old style keys, but you have to get up close to see these are kite marked. The locks using “dimple cut” keys and similar, are visibly different, meaning the burglar can often see from the road that you have better locks, making him less likely to even set foot on your property. And yes, your local locksmith will charge you more for products than you can find on line or even in some shops, but he only has a van and can only carry limited stock. But you can trust that he does not want to come back for a recall, so he will make sure he only fits quality products.

It may be you are looking for improved security for you or your family,  you may want them to be able to keep their independence, while having the safety net of being able to call you direct for help if they have a fall? You may need limited access solutions? Or you like the idea of a slim profile wall safe? Perhaps it would be easier for the emergency services to be given a code to unlock your frail relative’s door if you are not able to be near?  If you have any questions regarding the above information, please get in touch via any of the methods on my contacts page.

Thanks for reading!


Christmas 2020

Christmas 2020
Christmas 2020.

It’s been a difficult year for all of us, but, hopefully, the new vaccines give a light at the end of the tunnel.

I would just like to remind you that I am available as normal over the Christmas period with no nasty price hikes for attending on bank holidays or out of office hours.

From myself and my family, I hope you can make the most of this strange Christmas and look forward to a better 2021.

Merry Christmas and a Happy New Year.


Door Cams – the advantages

Door Cams advantages

The advantages of a DoorCam

Right now, video door cameras are being advertised heavily across the radio; The Ring system from America is making big strides into the UK market, but there is a British brand that is just as good. The ERA door cam looks a lot like its American cousin, but is made here and links into the ERA complete security system giving you the top rated wireless smart system in the country. With cloud-based storage for free initially, it really is the way to go? What are the Door Cam advantages?

But what do you actually get from a door cam? Well, for a start, you can answer your door from anywhere in the world, so if you are on holiday in Spain, and a delivery arrives, you can talk to the delivery person and tell him/her where to leave your parcel. The door cam will also automatically record anyone who comes within the field of vision, meaning you have a log of everyone who approaches your door whether they ring the bell or not, night or day. This means you can look back through files to see if any suspicious people are scouting your property for a later burglary. There is nothing to stop you fitting one of these door cams to your back door as well. One of the summer scams is that a decoy person will ring your front doorbell and distract you with some sales ploy while their accomplice will be ready to dive in your open back door and steal whatever they find. Having a door cam on the back door destroys their chances of doing this. Even if they damage the camera, it will have filmed them approaching and sent the images straight to the cloud.

There is another hidden advantage to the door cam. Increasingly, they seem to capture people doing silly things and the footage finds its way onto the internet. So, if you want to be an internet sensation, you can always fall over in front of your door cam!

Door cams are promoted as easy to install, but it very rarely goes as easy as expected. They do not tell you that you will be required to do some electrical wiring when hooking the bell up to your existing built in doorbell. If you don’t already have a mains powered doorbell, there are extras you will need to buy. Having your local locksmith install the door cam takes all the potential hassle out of the equation and guarantees every bit. A good local locksmith will do a free survey and quotation for you. It might cost a bit more, but it is a much easier approach.

AC Locksmiths Norfolk is proud to be an ERA recognised installer able to answer any questions you may have on this British product.

If you have any questions regarding the above, please get in touch via any of the methods on my contacts page.

Thanks for reading.


Copy keys, insurance & locks

It’s been a while since my last blog, so there is plenty to update and remind.

Firstly, I hope all my customers and readers are well and that this Covid-19 Pandemic has not disrupted your lives too much. I know we have all been affected one way or another but can only wish that for you, reading this, those affects have been minimal.

That aside, the first lock related problem I want to talk about is copy keys. In emergency situations, your locksmith comes along and either fixes, or replaces your lock for you. You might get two or three new keys with the new lock. You also get a guarantee from the locksmith that the lock he has installed will last a certain amount of time. Now, you might need more keys cut. So, you go along to your local cobbler/engraver/chain key cutting company, etc and have some copies made. While I endorse the cobblers and engravers, as they usually have years of experience, the pride of running their own business and a local reputation to uphold, I am not so keen on the chain key cutting shops. These commonly have a high turnover of inexperienced staff who have no vested interest in getting the keys cut right. And the cost of returning to have the job done again, is barely worth the effort, so usually we let it slide. But 90% of the problems I encounter regarding badly cut keys come from these chain shops.
AC Locksmiths

But all key cutters have one outstanding issue. Cheap blanks. There are hundreds of different brands of lock out there, and even more variants within each brand. But one cheap, unbranded blank might work for several different lock brands, so it makes sense for them to use the cheaper unbranded blank to copy your key. While this is all well and good for them, it is not so good for you. Using a badly copied key technically invalidates any guarantee your locksmith left you when he fitted your lock. I have encountered this very problem just this morning. A customer has called me back to a lock that has started to not work quite so well when being operated from one side of the door. The first key I was given to try was a copy. With the copy, the lock caught almost every time I tried to turn it. With an original, it took me ten tries to repeat the problem. Was the fault there before? Not when I first tested the lock. Would it have happened anyway? We cannot know because a new element has been added that is now a potential problem. And that is where the guarantee becomes invalid. Now I am not an evil locksmith. I have given my customer the benefit of the doubt and am replacing the lock with extra keys that will have been machine precision cut by my supplier and guaranteed with the lock. All the keys will be hard wearing steel rather than the soft brass alloy key cutters use to make their cutting blades last longer.

If you are having locks replaced, ask your locksmith to supply all extra keys at the same time. It will cost more, but your guarantee will remain valid and your locks will last longer. If you must get your keys cut elsewhere, ask for genuine steel blanks. This will cost more and you might have to come back after the genuine blanks have been ordered, but your key cutter will triple check he has made a good copy, because he will not want to throw away expensive blanks. Always use the originals as the most used keys. Don’t give an original to the cleaner if the cleaner only comes in once a week. Don’t give an original as the emergency spare to a neighbour who will hopefully never have need to use it. And if you need more than three additional keys, you will be better off buying a keysafe, putting an original key inside it and giving visitors the safe combination rather than a key they can lose anyway. For people who need carers, holiday lets, even long term tenancy lets, the people who use the door most are the people who should have the original keys. Especially the holiday lets. The very last thing you want is someone leaving a comment on trip advisor saying their holiday was ruined because the cheap key broke in the lock and they had to wait hours for the locksmith.

If you are having locks changed, ask your locksmith about extra keys at the time you are having the work done. You might have to wait an extra couple of days, but it will be worth it.

My next continuing point is to mention insurance requirements again. In your buildings and contents insurance there will be a sentence that says something similar to this:

All final exit doors should be secured by a five lever mortice deadlock or equivalent.

If you have a door where you must lift the handles before turning the key, that is fine with your insurance. While these doors often have approximately 5 different locking points, they are not what your insurance is talking about. These are called multi-point locking mechanisms. Some have just three locking points, while others have as many as nine. But all of those count for nothing if you have a weak locking barrel. While insurance companies are still satisfied with basic barrels (despite much lobbying from the locksmith industry), you should ask your locksmith to fit a BSI3621 kitemarked barrel for you. These can be anti-pick, anti-bump, anti-drill, anti-snap or all of these and more. You can get versions in your local DIY store, but your locksmith will know the very best ones around.

If your lock does not require the lifting of handles before locking, then it will almost certainly be a wooden door and that will require either a five lever mortice lock or equivalent as stated. A mortice lock sits mostly inside the door and many people in the UK still refer to these as ‘Chubb’ locks, which is ironic as the Chubb brand sold this branch of it’s company to Union and no longer manufactures them itself. But mortice locks come in three types. 2 lever, 3 lever and five lever. Technically, there are seven lever variants as well, but these are rare. The 2 lever and 3 lever variants are designed for low level security. Internal doors or locks on sheds, summer houses, etc. They should not be on final exit doors. Here in Norfolk, I find an insane number of inadequate locks on properties. I am about to start a job that is a relatively new self-build where the person who built the house did a lovely neat job of fitting totally inadequate locks. If you look at lock faceplate on the leading edge of your door, it will tell you how many levers the lock has. If it says 5 levers, you are fine. Better still if it has a British Standard Kite mark to show it has been tested against all sorts of attacks. Anything less than 5 levers and you are not up to insurance standards. If the lock is so old all indicators have worn away, then its time for a new lock anyway.
Kite marked lock AC Locksmiths

The other alternative is the night latch, often called a ‘Yale’ lock. These are only acceptable if they have the British Standard kite mark.

Please check your own locks and if you know people who might not know or be able to check for themselves, have a little look for them. If you are unsure, a good local locksmith will do a free security check with no obligations.

Finally, for this blog an update on my services. Covid-19 has forced me to branch out even further. So here is an updated selection of the things I can do for my customers in Norfolk.

Emergency call outs (domestic and commercial)

Free security checks (domestic and commercial)

Lock upgrades (domestic and commercial)

Vehicle key production and programming

Emergency vehicle entry

Wireless smart alarm supply and installation (domestic)

Interior CCTV supply and installation (domestic).

UPVC window valeting service (domestic – please check for details)

Light house clearance (please talk to me before paying others)

UPVC door adjustments (domestic and commercial)

Thanks for reading,
Alan


UPVC window valeting service

New Service!

Window recesses before cleaning & servicing

Clean window frame

Hope you are all safe and well in these strange times.

Most of my customers know that I am far from an average locksmith. In addition to emergency call outs for domestic and commercial properties, I offer security upgrades, Smart alarm and CCTV sysytems, video doorbells, car key production, locked car entry, and free security checks. In some cases, I even do light house clearance jobs
And now, I am offering something more. As soon as this lockdown is over, I will be offering a UPVC window valeting service. This is not intended to compete with or be anything like your normal window cleaner who might turn up and give your glass a quick shine. No, this is making the whole window look great again.

There will be three levels of service:

Bronze level;

This will clean the outside of your windows, including frames. It will start with getting rid of all those old cobwebs that gather dust where the frame meets the brickwork. The window frame is then thoroughly cleaned. You will need to leave the window open as this service will include cleaning out the inner recess of all opening windows, getting rid of more webs and any other creepy crawly evidence. Everything will be done to clean all accessible areas from outside the property.

Before

 

After

 

Mildew removed – before

Mildew removed – after

Silver level;

This picks up where Bronze left off. I now come inside your property and clean the insides of your windows, double checking any parts of the inner recess and window itself that I might not have been able to see from the outside. Your windows will be a sparkling frame you want to look out of again.

Before

After


Gold level;

Here you get everything in Bronze and Silver, but now we remove the opening window so that we can see and get to every nook and cranny that might have been missed before. We will then service the window mechanism, checking for signs damage. Where possible, we will re-align problem windows so that they work more easily and if new mechanisms are needed, these can be ordered and fitted with no labour fee on the date of fitting (ie just the cost of the materials). Finally, where needed, anti-mildew spray will be applied to sills and areas that are prone.

Window shuts, mechanism cleaned & serviced

As with all my work, I want to make pricing fair and even for all my customers. This is not a quick splash the window with soapy water and wipe it away type service. And while I do not waste time while working and will certainly not charge time spent chatting if you happen to make me a cup of tea, the most transparent way to price this work, is to charge my standard labour rate of £65 per hour. Obviously this will mean you get more windows completed in an hour of Bronze level than you would at Silver or Gold. This will also give you, the customer, flexibility. You might tell me to only do certain windows to certain levels, mixing what you need to suite you. Alternatively, you might tell me to work for three hours this week and then come back and do another three hours next week or even next month, depending on budget capabilities.

In the first instance, this work will only be available for easily accessible ground floor windows. All inner window sills should be cleared of any decoration and any hanging window decorations should also be taken down to avoid accidental damage or possible dirt spatter.

If you have an interest in this service once the current lockdown has been lifted, please let me know via any of the methods on my contact page. In the meantime, my standard services are still available whilst observing social distancing, using anti-bacterial cleaners and wearing PPE where possible.

Thanks for reading.


Keys

Besides your mobile phone, what is the most important thing you carry around with you every day? Very few people even think about their keys, but without them you cannot function. Be it getting into your home or office, or starting your keys are always needed. So when was the last time you bothered to look at your keys, clean them even, or check that they were not bent or damaged in any other way?

Scandanavian locks 2

A lot of locks fail because the keys being used to operate them are worn, damaged or badly cut copies. I’ve seen people try their best to service their own locks, but then fail to keep the actual keys clean. We know toddlers love to put keys in their mouths and we snatch those keys away because we know they are dirty, but we never even give those grubby, bacteria ridden lumps of metal so much as a quick scrub to remove surface dirt.

The bodies at the top of the locksmithing industry in the UK suggest that we locksmiths should tell you to change your locks every 5 years, one of the main reasons for this is that people just do not maintain their locks, or they use too many copies that are cut poorly. So here are my top tips for keys:

1. Keep your keys clean. I know it is obvious, but I see loads of grubby keys, especially in the work place or where anyone needs a big bunch of keys. Dirt and grime collects in the grooves, which is then transferred into the lock where it builds up, wearing away the internal moving parts. Hot, soapy water and a stiff nail brush should get rid of the worst of it and be sure to dry the key straight away so as to avoid rust.

2. Only take the keys you need. Big bunches of keys just rub against each other and generally wear away. If you have mortice (Chubb) keys with thin prongs, those prongs are likely to get bent far easier when the keys are on a big bunch. Separate your keys into smaller bunches for use when you need them. This will also keep the keys cleaner.

3. Don’t get too many copies made. Any more than four keys is going to be more expensive than a basic keysafe. If you run a business, giving staff members the code to the keysafe that can be changed is a lot better than chasing them to return their key when they leave, and if they leave under nefarious circumstances, you might have to change your locks when they don’t return their key. A keysafe just requires changing the code to the keysafe. It also saves a load of bad copies wearing out the lock quicker.

4. Having said that, do not let your stash of keys run down to just the one, especially if that one is a copy. You should always be in possession of a branded original key for the lock. All locks come with at least two keys. If you only have one, not only are you going to be in trouble when you eventually lose it, but that means there is at least one other key in someone’s possession who can gain access to a door you want to secure, be it your home or workplace.

5. If you need to get copies made, always keep the originals as primary use. Just the other day, I attended a job in Blakeney where the lock wasn’t opening or locking on one side. I asked the customer to fetch me the original keys which worked just fine. Your original branded keys are the most important. Treat them with the utmost care. If you need to change your locks, think about how many keys you might need and get you locksmith to order them with your new lock.

6. If you must keys cut at a later date, shy away from chain outlets. They have a higher turnover of staff who are not always trained to high standards. Your local engraver/cobbler will be running their own business and will more likely have years of experience. But, they will not often have genuine branded blanks. Be prepared to demand genuine branded keys, even if that means coming back a few days later and paying more for the keys. The key cutter will take even more care to cut the key perfectly as they will not want you coming back with a bad cut key. It will cost them more to honour a guarantee of a good cut if the blank is branded.

7. As said above, any more than four keys should be negated by a basic keysafe, but it is worth investing in a high quality keysafe. Dial keysafes are easier to change the codes on, so perfect for holiday lets, etc, but push button keysafes are more secure and so better for the home where you might not need to change the code too often. Keysafes should be positioned near the door the key inside is going to open, but not on general view if avoidable. If you can position in a corner, or make the angles difficult for levers or hammers, then even better, but most burglars ignore keysafes as they can usually find easier ways in.

8. Many new high security locks are coming with special keys. At least one brand uses a magnet in the key. From personal experience, I can tell you not to have these keys anywhere near vehicle keys as the small magnetic field can scramble the signal between car and car key transceiver.

9. If you have a digital safe, hand the override keys to a trusted friend or family member. There is no point keeping the keys in the house where the burglar might find them. But do not keep the keys inside the safe – they will be useless to you if the batteries fail. If you only have a manual key safe, again give one of the keys to a friend or family member and ensure the second key is not left in the home while you are out.

AC locksmiths Auto

10. The glove compartment is not the place for your spare car key. The only person who can possible benefit from the key being there is the car thief.

11. If you drive to your holiday destination and it is more than a hundred miles from home, take the spare key to the car. Leave it in the holiday accommodation, because there is nothing worse than having to call a locksmith knowing you could get in yourself if you had the spare nearby.

12. If you have a special knack for unlocking your door, or you have to hold the key at a certain angle, either the key or your lock is not right. Check the key before any further damage is done. If it’s not the key, then change the lock before it fails completely just before you need to be in and out for an important event.

If you have any questions regarding any of the points raised above or in any of my other blogs, please contact me through any of the channels mentioned on my contacts page. (Text gets fasted response).

Thanks for reading!


Lessons 10 years as a locksmith has taught me

What I have learned after 10 years as a Locksmith?

AC Locksmiths Norfolk

Lessons 10 years as a locksmith has taught me:

1. The multipoint locking mechanism on a double glazed door (or any door where you lift the handles before locking) is NOT a five lever lock. Five levers refers to the internal levers in a mortice lock which sits inside a wooden door.

2. All of those hooks, bolts, mushrooms, and rollers on a lift handle door mean nothing when burglars can attack the lock barrel easily. Having the correct barrel is vitally important and while you might get the insurance company to reimburse your financial loss, they cannot replace the heirloom given to you by Grandma that has enormous sentimental value. If your locking barrels do not have British Standard kite marks, you are practically inviting burglars into your home.

3. Home security is not necessarily about keeping intruders out. We all know they can smash a window. But they do not want to leave through that window carrying your stuff. You are looking to make it as hard as possible for them to leave with their arms full.

4. Look at your neighbour’s house when thinking about home security. Your aim should always be to make them look like an easier target. Crunchy gravel, CCTV, alarms, sensor lights are instant barriers before they even reach your door. Burglars recognise good locks and will go elsewhere. Your local locksmith knows the best brands you can’t buy on the high street.

5. That sneaky place you hide a spare key in the garden is glaringly obvious to the burglar. You are much better off with a quality keysafe.

6. You do not need multiple keys for carers. A keysafe can be much cheaper and easier for all. No more worries when keys go missing.

7. A home safe is not just about deterring criminals. A good one will protect important documents in the event of a fire. But batteries should be changed annually whether the low battery warning beeps or not, and override keys should be kept with a trusted neighbour or family member. Leaving the keys inside the safe is not a clever idea.

8. Taking your car on holiday? Make sure your partner takes the spare key. Nothing worse than calling a locksmith to open your vehicle when you lock the keys in the boot knowing a spare key is at home. Do not leave the spare key in the glove compartment.

9. Very few smart locks conform to BS3621, meaning they are not covered by your insurance.

10. Most lock failures can be avoided. If you notice your lock is getting harder to operate, or you have a special knack for opening the door, then something is wrong and needs addressing. It will be cheaper to sort now and if you don’t, the chances are it will fail when you are stuck in the pouring rain and are desperate to get in because you need to get ready for that important date/job interview/wedding/etc.

11. Hanging keys on a hook in plain sight of your door, or putting them in a dish/on a saucer near the front door is not good. Most luxury cars are stolen from drives after thieves use tools to hook keys through the letterbox. Seal the letter plate on your door and install a post box at the end of your garden. The postie and those who deliver your paper will love you for it.

12. Burglar alarms are not just about burglars; They now come with optional extras like smoke alarms and panic buttons allowing you to call a family member and talk to them through the system if you take a fall and cannot get back up.

Lessons 10 years as a locksmith has taught me

13. Modern CCTV puts you in control. If you post images or film of a crime, the local community might help. A friend knew someone who did this when Christmas decorations were stolen from their garden. The theft was captured by a smart doorcam and posted. Locals soon identified the thief and the stolen items were returned (along with a box of chocolates!).

14. If you need to get copies of keys made, still use the originals as your primary keys. Ask your local key cutter to order genuine branded blanks, even if it costs more and you have to come back. 90% of my recalls for faulty locks end up being poor copies not working properly. When you order a new lock, think about the number of keys you need, and order them at the same time. If you need more than four extra keys, a keysafe can be cheaper.

15. Plastic doors are just as prone to weather conditions as wooden doors. Be aware of direct sunlight and salty sea air. Check regularly for signs of rust. Lubricate your doors every time you change your clocks (spring and autumn). You can find out how by reading my blog on door maintenance.

16. The industry recommends changing your locks every 5 years, especially when keys have been handed to builders, carers, lost by teens, etc. While 5 years might seem a bit too much, adult children might do well to check their older parents’ locks. Many older houses are simply not up to insurance standard. If you cannot find a British standard kite mark on their lock, they are probably paying insurance for nothing as the insurers will not pay out in the event of a burglary.

17. Making a new car key when you have one to copy from is much cheaper than calling out the emergency locksmith when you are stuck in the rain and locked out of your vehicle because you just dropped your car key down a drain. And some cars, like Fords, will require you to make two new keys when all keys are lost as the car will not start without two keys programmed and the process automatically deletes all existing keys.

18. Cloning a car key means any lost/stolen keys will still start your vehicle. Making new keys allows you to ensure only the keys you hold will start the vehicle.

19. Car keys have a huge difference in prices from vehicle to vehicle for many reasons. Some can only be reproduced with genuine branded parts. Others require the removal of the dashboard in order to read a certain computer chip. While most can be done on the day, you might find yourself without the use of your vehicle for some time. Another reason to have a spare key made when convenient rather than leave it to an emergency.

20. Everything comes in all shapes and sizes. Locks are no different. Beware of what you buy in shops or on the internet as they might not be the easy DIY job you were expecting. Always consult a professional locksmith. For example, lots of internet-based car key makers advertise Landrover Discovery keys, but these can only be produced by the manufacturer. In the home, only Chubb branded locks fit exactly into the place where a Chubb lock has been before. Any other brand will need carpentry work and movement of handles (which might expose paintwork that needs touching up that might lead to the painting of the whole door, meaning a quick job becomes a whole day event).

Thanks for reading. Please call us to find out more or ask any questions.
07846643176


All about Smart locks

Smart locks

All about Smart Locks – What are Smart Locks?

The name ‘Smart locks’ applies to locks that can be opened with technology like your mobile phone and does away with the need for keys. They can be fingerprint activated, voice-activated or have keypads and sensor proximity tags, depending on the lock and how you want it to operate. Smart locks are a relatively new technology with new products appearing all the time.

What are the benefits?

Smart locks can offer controlled access to your home without having to hand out multiple keys, so they are great for people who have carers or home help and find it difficult to get to the door themselves. Teens are fantastic at losing their keys; I know of one unfortunate customer in Aylsham whose daughter got in with a bad crowd and was giving her key to unsavoury friends, who then stole from the property. Smart locks here could have quickly been re-coded to bar anyone who she did not want having independent access. Keypads and proximity tags save you from having to hunt in your bag for your keys. And some more and more are now connecting to home smart networks, which in turn, connect to your mobile phone. Connected to one of these systems with cameras and zone restricted alarms, you can be on holiday in Greece, sat by the pool and when the delivery you have been waiting for arrives, you can let the delivery driver put your parcel in your house, watch them leave and lock the door up behind them.

How secure are they?

This is where you really need your local locksmith. So many smart locks lose security for convenience. Many are latch type locks that are easy to bypass if you have the right tools and know-how. If you change your existing lock for a smart lock then you might be invalidating your insurance. Always consult your genuine local locksmith before making any purchase. They are used to the requirements of insurance companies and will be able to offer the best lock to suit your needs. Also, you might be paying too much for features you do not need. If your smart lock requires you to have a key-operated lock in the same door for security and insurance purposes, then there is no real point in the smart lock. While there are many smart locks available, few will actually be BS3621 rated. You don’t need this rating on UPVC doors (yet) but even here, there is still a mechanical aspect that the lock cannot do. It will not lift the handles that engage all the hooks before locking. That sort of takes all meaning out of the hands-free point.

Are smart locks expensive?

Yes and no. As with everything, there are cheap and expensive ends of the scale. This is another reason to talk to your local locksmith. We know brands and their quality. We do the research so you don’t have to. We go to the nerdy lock conventions and get to see the items in action before we buy them.

In summary, smart locks are a great idea for certain situations but often lose security for convenience and often that convenience can be misleading. For example, with a normal lock, you approach the door and with one hand, take your keys from your pocket, insert into the keyhole, turn and you are unlocked. With some ‘faster’ smart locks, you approach the door and take out your smartphone. Holding your phone in one hand, you turn it on with the other, insert your security code, find the app, open the app, find the button that unlocks the door and eventually you are in. If you are trying to do this while laden with shopping, the process just got longer. There are better products out there, but you will need your locksmith to help you through the minefield. However, if you are really into your gadgets, then a smart lock is a great one that you will use every day. Paired with Alexa or other smart devices and part of a home network that includes CCTV, alarm and a decent door cam, smart locks show potential intruders that you mean business (if you get the right one).

If you have any questions about smart locks or any home security issue, please do not hesitate to contact me via any of the methods on my contacts page.

Thanks for reading.

 


Auto Locksmith FAQ’s

Auto locksmith FAQ’s:

Car locksmith

Do I have to bring my car to you?

No. A car locksmith has all the tools needed to cut your new car key and the computers to do the programming on board his/her van. Recently I made a new Fiat Ducatto key for a customer in Gresham village. I was able to copy his existing key in my van and then plug into his onboard computer via the OBD port and program his new key to the vehicle. This meant he could use his vehicle the same day. Had he taken the key to the dealer or manufacturer, he would have had to leave it with them, possibly waiting weeks without the use of his own vehicle.

Does the locksmith change the locks on my car?

No, if you lose your keys, we will only make new ones, but they will be coded differently, so the old keys will be useless for driving your car away. Unless you leave valuables in your car, this should not be a problem. If you want to change the actual locks on your vehicle, you should, in most cases, go back to the manufacturer. If you have had your locks modified or changed in any way, you must inform the vehicle locksmith if you later require his help. I remember being called out to a Jeep in Brancaster late at night. It was parked in a very quiet beach car park. When I tried, my Jeep lockpick, I found the whole thing felt wrong and asked the customer if anything had been changed, at which point he told me the vehicle locks had been changed for aftermarket products. This meant I was unable to do the job without damaging the vehicle, so alternative arrangements had to be made (they paid me plus an expensive taxi home to get the spare).

How much does a car locksmith cost?

This is like asking how long a ball of string is. Unlike house locks and keys, auto locksmithing has many components. And the cost will be based on how many of those components you need. Will I need to pick the lock? Will I need to work out the key shape from the lock? Will I need to access a database that charges me for certain codes to allow me to program the new key to your car? Can I use aftermarket products or do I have to use genuine branded parts? How far did I have to travel to get to you? Does coding your key require me to a plugin, or do I have to take half of your dashboard apart to get to the chip that I then have to remove, code and return? These and many more factors make up the cost, but in nearly all cases the auto locksmith can sort your problem on the day and will be cheaper than going back to the manufacturer. For example, I produced a key for a customer with a Renault Clio in Fakenham and saved them £300 on the price they were quoted by the dealership. What’s more, it was all done at the customer’s place of work, allowing them to get on with their day.

Will the locksmiths make keys for my old classic car?

To be honest, no. Cobblers and engravers can usually copy the keys of older cars and motorbikes. If not, you may have to change the locks and ignition barrels, in which case scrap dealers are always a good call. But for the auto locksmith, we can only make a profit on keys with computer chips. Travelling to Dereham from my home town of Holt to produce a key for an old Ford Capri is not even going to pay for the cost of the round journey, whereas making and coding a key for a 2015 Ford Mondeo will work for me. A very few auto locksmiths might just be able to produce older keys, but often the cost would be more than the value of the vehicle itself.

Can the auto locksmith make keys for all modern cars?

No. We can make keys for most car brands and models, and there are very few we cannot get into if your keys are locked inside, but there are a few when we have to tell you to go back to the dealer. Land Rover Discoveries and Volvos spring to mind. There just isn’t the data available for us to do our computer work on these vehicles. You might see websites advertising that they can indeed clone your key when the locksmith says he cannot, but these sites include every vehicle in their menus just to drive traffic to their sites. When you actually ring, they are just as powerless as the car locksmith.

What is the most common reason for an auto locksmith call out?

By far it is keys locked in the boot. When you are loading/unloading your vehicle, unlock all the doors. So many people only unlock the boot. They then put the keys down inside the boot, load the shopping, the golf clubs, the tools, etc, and then slam the boot down and swear in the next five seconds when they realise the keys are now in the back and they are locked out. There is no security benefit to only unlocking your boot if you are only going to lock yourself out of your car in a high crime area.

Does my breakdown cover include the cost of an auto locksmith?

No. Some recovery drivers will make a quick attempt for you, but I have been called many times by the biggest recovery service in the UK and I am a registered peripheral of the second largest. In all cases, I charge the customer direct. From Cromer, Fakenham, to Burnham Overy Staithe, call me first and save time. You don’t want to wait hours for the recovery service only to be told you have to wait even longer for me.

Can you make me a new car key if I have lost all the original ones?

Yes, I can read the lock using a special tool or get the information for many vehicles from your registration document, providing I have proof of ownership. Once I have cut the key blade, I can then let my computer talk to your car and program the new key to your vehicle. It is a much faster job copy from an existing key, though.

What is cloning?

Cloning is simply replicating an existing key. As far as the car computer is concerned, it believes there is only one key when you may have two or even more. You can clone some keys without having to plug into the car. This is a cheaper way to replace lost keys, but it does not protect you from those lost keys being used should someone else find them and want to steal your car. Making new keys that are uniquely programmed to your vehicle gives you the option of deleting the old keys, in exactly the same way you would put a stop on a lost credit card.

How do you get into my car if there is no keyhole?

There is always a keyhole. On modern cars, the keyhole is covered and the key is hidden in the key fob. But for safety, there must be mechanical access. A customer of mine in Norwich was astounded when I turned up to get him into his vehicle. His fob battery was flat and he could not get in. So I showed him the hidden key blade and then revealed the hidden keyhole on the vehicle. Had he listened to the dealer (if the dealer had even told him), or read the car paperwork, he could have made his meeting that day because the car will still work when the fob battery is dead. The customer was still happy though as he had expected a very expensive job. It was still expensive for a battery change he could have done himself.

How long does it take to pick the lock?

Seconds – hours depending on the vehicle, age, possible rust/damage inside the lock. I’ve taken two hours to open a car in Hunstanton and one and a half minutes to open a car in Beeston. Conditions like cold and rain might also slow me down. It takes as long as it takes.

How easy is it for thieves to hack the signal and steal my car?

Thieves that do this have bought special equipment. They are stealing cars to order. While not impossible, it is not likely for those of us with standard cars to have our signals stolen. You can, if you wish to, buy signal jamming pouches and I am happy to source them for you. But the biggest growing way for cars to be stolen is via your home letterbox. I see it all the time. People come home and put their keys on a table or other piece of furniture near the door so they can easily pick those keys up as they leave. Thieves are now fishing through the letterbox to get keys which can give them access to your home and they can use your own car as a getaway vehicle. Don’t make it easy for them.

If you would like more information on the above questions or have others to ask, please get in contact via any of the methods on my contacts page.

Thanks for reading!


More Common Locksmith Questions Answered

Common Locksmith questions I am asked
AC Locksmiths Norfolk

 What is Lock Snapping?

This is a particularly vile form of attack burglars use to break in where the house has a upvc or composite door (any door where you lift the handle before locking). The intruders use simple tools to rip the handles off the door and then break the lock itself to gain access to a small lever inside the door that unlocks all the hooks and bolts. It takes less than 60 seconds with ordinary hand tools. If you have a upvc or composite door, look just below where your key fits and you will see a brand name. If you do not also see the British Standard Kitemark, you are definitely at risk of this type of attack. Moreover, I have come across some kite marked locks that still fail to protect. You should always consult your local locksmith when upgrading locks as they have the knowledge and experience to sort the good from the bad. At the time of writing, AC Locksmiths Norfolk are upgrading superior locking euro cylinders to properties in Sheringham and Holt.

How long does it take to fix a broken lock?

This really depends on the lock. Some of the simplest cabinet locks with small parts and tight springs can take surprisingly long if you don’t want to damage the expensive furniture they are housed in. Sometimes, a part inside may have broken and gotten itself lodged out of sight. In my experience, half of the repairs I do are routine and half throw up something completely unique, or at least very uncommon. Just the other day, I was working on a composite door in Fakenham where the only way I could get the door open was to hammer the hooks into the open position as a gear had broken and become stick within the locking mechanism. Doing this with all the wrong angles and trying to preserve the door as well slows a job down. There is a quick way to do every job. If we are taking a long time, it’s because we care about your property. Time frustrates us as well. For a locksmith, there is nothing worse than leaving one job knowing you are already late for the next one, especially in rural areas where phone signal problems deny you the chance to explain to that next customer.

How long should I expect to wait in an emergency?

This all depends on how large an area your locksmith covers, time of day and what work the locksmith is currently doing. Larger companies and the Nationals who sub-contract can usually find someone to be with you within 2 hours, but it is surprising how often people get a call near the end of those two hours to say their locksmith has broken down! A genuine local locksmith can usually be with you in a sensible time. For example, my base is in Holt and if you need me to attend an emergency in Aylsham or Cromer, I can usually get to you easily within the hour. If you need me in Downham Market, or Stalham, or Caister, then you need to expect me to take an hour and a half to two hours. If I am working on a job when you call, I will give you a realistic expectation of time and update you as often as possible. If that time is too long, I will suggest another locksmith, but I can neither guarantee their ability to get to you sooner or the quality of their work.

Do you carry the parts to fix my locks?

In almost all cases we can fix or replace your lock, and if we can’t fix it on the first visit, we can make your door secure until we have had a chance to order the parts required. Carrying everything for every occasion would mean towing a small DIY store around with us! Before writing this blog today, I attended a property in Fakenham where they need a completely new mechanism for their composite door. The brand they need has about 20 different variations of mechanisms and that brand is only one of about 15 common brands, so I have locked their door and rendered it usable in emergencies only. The new part will be with me tomorrow. There is no additional charge for the second visit, just the cost of the part itself and my standard flat fee. Beware, some locksmiths will charge labour for every visit.

Do you cover evenings and weekends?

Yes. AC Locksmiths Norfolk is a 24/7 365 day per year service. However, I am human. I do like to celebrate peoples’ birthdays and observe other traditions and even sometimes get to go on holiday. My phone is always on me. If I cannot cover emergencies, my voicemail will tell you so. If I am away and cannot answer the phone, for non-emergencies always leave a voicemail and if possible, back it up with a quick text and I will get back to you with honest advice, and/or work timeframe estimations. Unlike many other locksmiths, my flat fee labour charge is fixed. So if you have an emergency on Sunday evening in Dereham, the labour charge will be exactly the same as if you call me out on Wednesday morning from Reepham. Pricing for distance is a little different when dealing with car keys due to the minimum amount of time they take to produce, but when you call me, you can be sure you are getting a fair price.

Should I change the locks when I move home?

Yes. If the home has had people living in it before you, you just cannot know how many copies of keys have been made. I once changed locks for a couple in Norwich who after having been moved in for six months, found a neighbour ‘just checking’ their home after they had not arrived back at their usual time. This neighbour had been given a key by the previous owner to use in emergencies. If you move into a new home on a large complex, the developer will have fitted the same brand and types of lock in all the houses on that development. Statistics show that several properties will have keys that open other properties on the estate. Best to change to a completely different brand and upgrade.

What are the insurance requirements for homes in the UK?

For wooden doors, insurance usually states a five-lever mortice lock on all final exit doors or a kite marked equivalent. Basically, if the locks on your wooden door do not have kite marks, then they are probably not covered unless you have a special agreement because of preservation orders, etc. Some five lever mortice locks do not have kite marks and are fine with your insurance, but make life so much easier for the burglar. Be very careful when looking at ‘smart’ locks as many will actually downgrade your security. For upvc and composite doors, there is no kitemark requirement for most insurers, but having kite marked cylinders might well reduce your premiums. For peace of mind, you should always upgrade to kite marked products. At a time when we are all worried certain standards will drop after we leave the EU, rest assured, in many cases the kitemark outstrips EU standards in the area of locks. Insurers will try all things to get out of paying. If you have a kite marked lock and the burglar does manage to defeat it, the insurer might inspect your home and find another lock that does not meet standards and refuse to pay because you have a lock that does not conform. All ground floor windows should have locks and most insurers will insist on first-floor windows as well with a note that all accessible windows be lockable. If you have children of any age, window locks or cable restrictors are highly advisable anyway as kids are very good at falling from windows and they make such a fuss when bones break!

If you have any questions regarding the above, please don’t hesitate to get in contact via any of the usual methods found on my contacts page.

Thanks for reading
Alan,
AC  Locksmiths Norfolk